Returns and refunds
Return & Exchange Policy
Angelic Vault
At Angelic Vault, every piece is curated with intention and crafted with care. Due to the custom and exclusive nature of our collections, we kindly ask that you review our policy before placing your order.
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All Customized & Personalized Items
Because customized phone cases, junk tags, and made-to-order pieces are created specifically for you:
All customized items are final sale.
We do not accept:
• Returns
• Exchanges
• Cancellations
• Refunds
This policy ensures the exclusivity and integrity of every personalized piece created by Angelic Vault.
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Luxury Designer Phone Cases & Clothing (Ready-to-Ship Items)
Ready-to-ship items may be eligible for exchange only.
Exchange Requirements:
• Item must be unused, unworn, and in original packaging
• Exchange request must be submitted within 3 days of delivery
• Item must be shipped back within 5 days of approval
Customers are responsible for return shipping costs.
Once the item is received and inspected, store credit or an exchange will be issued.
We do not offer refunds to original payment methods.
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Damaged or Incorrect Items
If you receive a damaged or incorrect item, please email us within 48 hours of delivery with:
• Your order number
• Clear photos of the item
• Photos of the packaging
After review, we will provide a replacement or appropriate resolution.
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Non-Returnable Items
For hygiene and quality assurance reasons, we do not accept returns on:
• Customized products
• Worn clothing
• Sale items
• Promotional or discounted purchases
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Order Cancellations
Orders cannot be canceled once production has begun. If you need to make a change, please contact us within 24 hours of placing your order.
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Angelic Vault Standard
Each Angelic Vault piece is handcrafted, curated, and quality-checked before shipment. We stand behind our craftsmanship and appreciate your understanding that luxury customization requires final sale protection.
For all return or exchange inquiries, please contact: